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Terms & Conditions

No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@waisteddolls.com.au with details of the product and the defect. You can send the item you consider defective to us: once exchange/refund is approved. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. 

We only exchange goods if they are defective or damaged. 

In circumstances where you consider that a product is defective, you should promptly contact us at info@waisteddolls.com.au with details of the product and the defect. You can send the item you consider defective to: [Our Address] once we confirm with you via email (info@waisteddolls.com.au) Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.


3. Exceptions May be included
Under normal circumstances ordered received by 3PM PST (6PM EST) will be shipped out the same day. Orders received after the 3PM cutoff time may still go out the same day, however it is not guaranteed. Shipping costs are determined by transportation method chosen, as well as the weight. You can find the shipping costs of the items in your cart by entering your postal code into the box in the bottom right of the shopping cart. The rates will also be displayed during the checkout process prior to entering a payment method.


Normal estimated Delivery time is 2-10 days*Domestic shipping
 

 


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